Refund policy

Return & Refund Policy

Rooted & Rising Co. LLC

At Rooted & Rising Co. LLC, we want you to love your purchase. Because many of our products are custom-made through our trusted print-on-demand partners, each item is created specifically for your order.

Returns

Due to the custom nature of our products, we are generally unable to accept returns or exchanges for:

  • Buyer’s remorse
  • Incorrect size selection
  • Color preference
  • Accidental orders
  • Incorrect shipping address provided by the customer

Please review product descriptions, sizing charts, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Misprinted
  • Incorrect

Please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the problem
  • Clear photos showing the issue

Once reviewed, we will work with our production partner to provide an appropriate resolution, which may include a replacement or refund when applicable.

Cancellations

Orders enter production quickly after they are placed.

If you need to cancel an order, please contact us as soon as possible.

While we cannot guarantee cancellations after production begins, we will do our best to assist you.

Refunds

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days after approval for your financial institution to complete the refund.

Lost Packages

If your tracking information shows your package has been delivered but you have not received it, please first contact your local carrier.

If additional assistance is needed, contact us and we will help investigate the shipment.

Contact Us

For questions regarding returns or refunds, please contact us at:

Email: support@rootedandrisingai.shop

Email: (sharons.ai.inovations@gmail.com.)